🎉 BBDbuy Spreadsheet — 5,000+ QC'd China finds, organised by category. Browse the Spreadsheet →
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How can we help?

Fees, returns, shipping and answers — everything you need to shop confidently with BBDbuy and the BBDbuy Spreadsheet.

Service & Fees

How BBDbuy fees are charged

Free for general platforms

  • BBDbuy charges no purchasing fee on general shopping platforms — you only pay the product price + domestic shipping.

Special platform fee

  • A flat 10 RMB per item applies on special platforms such as Xianyu, Paipai, Zhuanzhuan, Douyin, Xiaohongshu and Youzan.
How is my total cost calculated?
Total Cost = Product Cost + International Shipping.
  • Product cost: product price + domestic shipping (seller → BBDbuy warehouse).
  • International shipping: basic freight + customs fee (10–30 RMB) + warehouse handling (8 RMB) + any optional value-added services.
What payment methods are accepted?
BBDbuy supports multiple currencies (RMB and foreign currencies). You pay for the product first; international shipping is paid as a deposit when you submit your parcel, then reconciled by final weight and volume.
Returns & Refunds

BBDbuy 5-day return / exchange service

Some sellers support returns. You may apply within 5 days (120 hours) after the item status becomes “Warehoused”.

Eligible

  • Seller supports returns
  • Item is in resellable condition
  • In warehouse no more than 5 days
  • Return shipping paid by the user

Not eligible

  • Customised products
  • Items with removed tags / accessories
  • Second-hand or overseas items
  • Underwear, socks, leggings
  • Adult products, food, bulk books
  • Opened items not meeting standards
What does a return/exchange cost?
  • Unconditional return: seller’s first shipping + warehouse return shipping + 5 RMB service fee.
  • Unconditional exchange: the above + seller’s resend shipping + 5 RMB service fee.
Even if the original order had free shipping, the first shipping cost must be reimbursed.
Who pays — customer or seller?
  • Customer (don’t want / wrong choice / budget): bears shipping both ways + service fee.
  • Seller (wrong item or quality issue): seller bears the cost (exceptions apply).
  • Domestic shipping damage: handled per situation.
Good to know
  • Refunds are based on the actual amount paid.
  • Returns/exchanges only proceed if the seller agrees.
  • Keep enough account balance for return shipping and fees.
  • Some items need special return packaging or may be rejected.
FAQ

Common questions

What is BBDbuy Spreadsheet?
BBDbuy Spreadsheet is a curated directory of quality China-agent finds with QC photos and proven links. Browse here, then open any item on the W2C Spreadsheet to buy.
Do I shop on this site or somewhere else?
You discover products here, then check out on the W2C Spreadsheet, where you pick options and order through your agent.
Are products inspected before shipping?
Yes — every order is quality-checked and photographed (3 free QC photos) when it arrives at the warehouse.
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