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Returns & Support

BBDbuy's return and exchange service, what's eligible and who pays — plus where to get help. For costs and shipping see Fees and Shipping.

Returns & Refunds

BBDbuy 5-day return / exchange service

Some sellers support returns. You may apply within 5 days (120 hours) after the item status becomes “Warehoused”.

Eligible

  • Seller supports returns
  • Item is in resellable condition
  • In warehouse no more than 5 days
  • Return shipping paid by the user

Not eligible

  • Customised products
  • Items with removed tags / accessories
  • Second-hand or overseas items
  • Underwear, socks, leggings
  • Adult products, food, bulk books
  • Opened items not meeting standards
What does a return/exchange cost?
  • Unconditional return: seller’s first shipping + warehouse return shipping + 5 RMB service fee.
  • Unconditional exchange: the above + seller’s resend shipping + 5 RMB service fee.
Even if the original order had free shipping, the first shipping cost must be reimbursed.
Who pays — customer or seller?
  • Customer (don’t want / wrong choice / budget): bears shipping both ways + service fee.
  • Seller (wrong item or quality issue): seller bears the cost (exceptions apply).
  • Domestic shipping damage: handled per situation.
Good to know
  • Refunds are based on the actual amount paid.
  • Returns/exchanges only proceed if the seller agrees.
  • Keep enough account balance for return shipping and fees.
  • Some items need special return packaging or may be rejected.
Get help

Where to get support

Order and parcel actions happen on the official BBDbuy platform. For guidance and community tips, use the resources below.

BBDbuy Support

Manage orders, parcels and refunds on the official BBDbuy platform.

Discord Community

Ask questions and share finds with other BBDbuy shoppers.

Read the FAQ

Quick answers on fees, shipping, QC and the spreadsheet.
Related

Helpful pages

Beginner Guide

How to buy with BBDbuy in 9 steps.

Fees & Costs

Exactly what you pay, with no hidden markup.

Shipping

Lines, consolidation, customs and tracking.
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